With you, every step of every Customer Journey

Policy Acquisitions
We identify your changing preferences and work collaboratively with you to improve your customer acquisition processes. Our custom automation solutions and services improve the speed and accuracy of the new business onboarding process and case illustrations on term life, annuities, disability insurance, as well as long-term care products for agents and brokers. Additionally, RRD Life Insurance Agent Support Services provides licensing & contracting services, activation & termination, and agent commissioning.

Underwriting Solutions
Our APS summary solutions reduce the time needed for underwriting from several weeks to less than a few days while improving the accuracy of quotes. Our underwriting support teams are up-to-date with the latest underwriting guidelines and tools in the market, and can scale to provide all levels of support ranging from quick quotes and rapid underwriting review to email, table rating review, requirements review, financial underwriting, and contract underwriting.

Policy Servicing
Our life insurance policy administration teams help improve the efficiency and accuracy of renewals by combining automation with an Expert-in-the-Loop approach. Customer Service through emails support and Chatbots enable carriers to enhance the overall policyholder experience.

Claims Management
Acknowledging the value of efficient claims processing, we offer a broad portfolio of life offerings covering functions such as documentation reviews and medical summarization. We also support peer review for disability and long-term care claims through our custom solutions and services.