Enhancing a Law Firm’s Operations and Client Relations Using Data

Nic Rapacz

Nic Rapacz

September 16, 2021

“The ability to take data – to be able to understand it, to process it, to extract value from it, to visualize it, to communicate it – is going to be a hugely important skill in the next decades.”

- Hal Varian, Chief Economist, Google

Law firms deal with massive amounts of data every day. When analyzed in context, this data can help lawyers influence outcomes for clients, optimize the firm’s business processes and eventually, drive revenue growth. Firms that continue to rely on traditional methods of data management are leaving a lot of these opportunities on the table.

The greater centering of customer experiences (CX) in recent times has made it all the more important to have a robust data strategy in place. Meaningful analyses can enable firms to respond to evolving customer demand in a way that elevates CX and therefore, client flow. This undeniable impact of data on the firm’s growth is why lawyers need to partner with an external IT service expert that can offer granular, contextual, and actionable insights.

Complex Analyses for Simplified Processes

Bad data is expensive. It can cost the firm time, profits, and perhaps even erode customer confidence. By turning data management over to qualified professionals, the firm can preclude these inefficiencies. Importantly, it can gain access to layered insights that will help it spot market trends early and be better prepared with targeted strategies for relationship building and business development.

Managed service providers that specialize in the legal industry can be a significant competitive advantage to the firm as they allow lawyers to focus on the most profitable practice areas and implement solutions to improve the others. The greater degree of transparency and predictability enabled by their solutions helps lawyers optimize processes and resources and ultimately, get the best bang for their managed services buck.

Expert Data Management for Comprehensive Client Support

RRD’s attorney-centered ecosystem offers law firms of all sizes a set of highly scalable AI solutions for accelerated, accurate output. Our tailored solutions de-silo data, streamline processes, and enable seamless collaborations to ensure deep visibility and productivity at every touchpoint.

RRD combines Human and Technology to derive valuable information from our data-powered business enhancement solutions, which include:

  • RRD CATCH: Helps the firm meet its operational goals with a suite of creative, administrative, technology solutions
  • RRD METRICS: Eliminates bottlenecks in workflows by offering full process visibility and data-backed work allocation and management
  • RRD SlideSense: Automated dashboards that present insightful data in the form of visually attractive reports
  • RRD RemediAd: Remediates PDFs at scale to make them compliant with the American Disabilities Act and Web Content Accessibility Guidelines