CASE STUDIES

ACHIEVING ADA COMPLIANCE FOR 60,000+ PAGES BY REMEDIATING INSURANCE KITS AT SCALE

Key Challenge

A leading Fortune 500 insurance company with global retail and institutional customers faced the challenge of remediating Open Enrolment kits within a turnaround time of 24 hours. An automated system generated the final documents from multiple files, creating a roadblock for the template-based remediation solution. Rectifying these structural issues before remediation was necessary. The client's seasonal requirement spikes determined the deployment of resources.

The GO Creative™ Solution

In addition to pre-remediation intervention to fix structural issues and the Human Expert-in-the-Loop model to validate exceptions, RRD GO Creative™ provided PDF and MS Office document remediation and color contrast analysis to meet the Accessibility standards of Section 508, ISO, and WCAG 2.1 AA. The team simultaneously improved the Machine Learning capabilities of the proprietary and scalable AI/ML-based remediation platform, reducing manual interventions. Resources were deployed based on the client’s seasonal requirement spikes.

Outcomes Achieved

With assistance from RRD GO Creative™ in meeting accessibility compliance, the client achieved:

  • ADA compliance for 60,000+ pages
  • Greater inclusion
  • 100% on-time delivery of remediated documents within required timelines
  • Retained above 99.5% quality of delivery
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