CASE STUDIES

REMEDIATING HEALTHCARE ENROLMENT KITS WITH AI/ML-DRIVEN SOLUTIONS FOR ADA COMPLIANCE

Key Challenge

One of the largest US-based healthcare insurance companies needed a scalable model for making annual enrolment kits compliant with ADA regulations within a short timeframe. The key challenges were:

  • Processing a potential backlog of 200,000+ pages/year
  • Implementing a template-based solution with frequent changes to document templates
  • Managing high volume and short TAT with manual remediation
  • Identifying and fixing reverse text issues post remediation

The GO Creative™ Solution

RRD GO Creative™’s proprietary AI/ML-based remediation platform with the Human-Expert-in-the-Loop remediated PDFs and MS Office documents to the highest ADA accessibility standards. It performed character encoding and eliminated reverse text issues. Reducing manual intervention, RRD GO Creative™ leveraged Remediation-as-a-Service to ensure superior output.

Outcomes Achieved

With RRD GO Creative™’s customized solution, the client attained:

  • An AI/ML-based scalable remediation solution
  • ADA compliance for 210,000 pages
  • Quality of above 99.8%
  • Processing 17K pages in Sep 2021 as compared to 135 pages in Nov 2020
  • Less than 24-hour TAT for documents with a lower page count
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