CASE STUDIES
REMEDIATING HEALTHCARE ENROLMENT KITS WITH AI/ML-DRIVEN SOLUTIONS FOR ADA COMPLIANCE
Key Challenge
One of the largest US-based healthcare insurance companies needed a scalable model for making annual enrolment kits compliant with ADA regulations within a short timeframe. The key challenges were:
- Processing a potential backlog of 200,000+ pages/year
- Implementing a template-based solution with frequent changes to document templates
- Managing high volume and short TAT with manual remediation
- Identifying and fixing reverse text issues post remediation
The GO Creative™ Solution
RRD GO Creative™’s proprietary AI/ML-based remediation platform with the Human-Expert-in-the-Loop remediated PDFs and MS Office documents to the highest ADA accessibility standards. It performed character encoding and eliminated reverse text issues. Reducing manual intervention, RRD GO Creative™ leveraged Remediation-as-a-Service to ensure superior output.
Outcomes Achieved
With RRD GO Creative™’s customized solution, the client attained:
- An AI/ML-based scalable remediation solution
- ADA compliance for 210,000 pages
- Quality of above 99.8%
- Processing 17K pages in Sep 2021 as compared to 135 pages in Nov 2020
- Less than 24-hour TAT for documents with a lower page count