A leading business service provider had to find new, interactive ways to adapt feedback practices to a hybrid environment during the pandemic. Although digital platforms were available, the holistic feedback mechanism had to be structured appropriately to ensure delivery of feedback on current performance and gaps, data capture in terms of meeting schedules, and employee acknowledgment. A system-driven approach was required to fulfill the controlled review feedback mechanism to work effectively online.
Some of the main pain points in the existing setup included:
Following a thorough study of the processes, the financial print team initiated a series of changes:
The transformation yielded multiple benefits for the client.
Process Reengineering Outcomes