A global logistics service provider reduces its invoice payment process turnaround time by 55% using RPA

Key Challenges

One of the largest logistics service provider that processes over 20,000 invoices each month needed a more efficient method to consolidate the invoices and supporting documents to ensure timely payment. The process was time consuming as it involved multiple documents for each invoice, and navigation to multiple systems to complete this process.

The GO Creative™ Solution

The automation team at RRD GO Creative™ performed a thorough study of the process, identified ways to ensure greater and sustained efficiencies, and then transformed the process by employing RPA. This enabled the client to completely eliminate human errors and increase quality through process homogenization.

Outcomes Achieved

The end-to-end automation resulted in:

  • 86% reduction in manual effort
  • 55% improvement in TAT
  • Zero errors

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