UTILITIES

Elevate consumer experience with quicker turnaround, precise output, and omnichannel engagement

The rise of the prosumer and the emergence of newer channels of communication are resetting customer expectations of engagement within the utility industry. Utilities can address these expectations by providing personalized experiences, expediting query resolution, and offering omnichannel communication using digital, expert solutions delivered by an experienced transformation partner.

RRD GO Creative™ aligns the customer's journey with the utility's through its suite of cutting-edge business and marketing solutions. We automate both routine and non-routine tasks to reduce process complexity and deliver individualized content and design for all your business needs. Our smart work technologies, combined with custom creative solutions, optimize your consumer touchpoints for meaningful customer engagement. Get access to industry-leading utility services! Drop us a line now for a callback from our experts.

Service Portfolio

Operational Support Services

Operational Support Services

Managing business processes across industries through resilient operations

Brand and Customer Experiences

Brand and Customer Experiences

Transforming the utility from a customer service-centric to a customer experience-centric business

Intelligent Automation Services

Intelligent Automation Services

Augmenting curated content by adding layers of interactivity, immersive experiences, and instructional design

Innovation-as-a-Service

Innovation-as-a-Service

Leveraging The_Loft@RRD to develop point solutions and support ecosystems

Customer Outcomes

We deliver operational and marketing solutions at scale to help you:
Augment customer experience
Augment customer experience
Expedite query resolution

Expedite query resolution – Average 24 hours turnaround for direct customer contacts

Perform accurate billing

Perform accurate billing

Ensure secure

Ensure secure, compliant processing of sensitive information

Provide on-demand management information insight

Provide on-demand management information insight

Perform automated updating of account details

Perform automated updating of account details

Deliver personalized communication on the channel of the customer's choice

Deliver personalized communication on the channel of the customer's choice

Explore

Stay ahead of the consumer expectations curve by delivering faster, personalized, on-demand services at scale with our automated utility solutions.

RRD Utility Services

Transform customer experience for the utility consumer of the future!

Author image

Expertspeak

“To ensure seamless, hassle-free solutions to customers, utilities need to transition from siloed solutions to enterprise-wide solutions. The easiest and most-effective way to do this is to partner with a customer operations expert with the technology, resources, and experience needed to future-proof business. RRD GO Creative™ Operational Support Services can elevate customer experience with faster turnaround, precise output, and omnichannel engagement.”

- Sejo George, Assistant Vice President - Operations

Client Success Stories & Testimonials

Blogs

How to Address Evolving Utility Customer Expectations using Digital Solutions

How to Address Evolving Utility Customer Expectations using Digital Solutions

Sajeev Nair - November 16, 2022

READ MORE
How Can a Customer Operations Partner Help Utilities Stay Cost-competitive in a Price-regulated Market?

How Can a Customer Operations Partner Help Utilities Stay Cost-competitive in a Price-regulated Market?

Aneesh Gopinathan Bay - November 23, 2022

READ MORE
How Intelligent Automation and AI can Help Utilities Achieve Scale

How Intelligent Automation and AI can Help Utilities Achieve Scale

Jim Al - November 30, 2022

READ MORE
Loading