Productivity Solutions
Produce superior business outcomes and improve performance efficiencies with Creative, Admin, and Tech-enabled Services
Is your administrative work model unprimed to meet the rigors of round-the-clock work demands? Are your knowledge workers spending their time on mundane tasks instead of helping your clients achieve their goals? Is working in silos within non-standard operations, and with limited talent and budgets, stunting your business growth and profitability?
You can do more with less and save valuable knowledge worker hours by outsourcing low-value tasks. A revenue generator like a lawyer, investment banker, consultant, or partner at an accounting firm, spends nearly 25% of their workweek on administrative tasks. By getting external support for routine tasks - such as creating/editing/formatting presentations and documents, tracking billing hours, data analysis, or web research for company profiles - you can free up your knowledge workers to focus on the work that directly impacts profitability.
RRD CATCH™ is a technology-led, Human-in-the-Loop service ecosystem that leverages proprietary technology and tools to provide customized, domain-specific, always-on support to senior executives through our global delivery centers. The seamless information flow achieved through AI-based automation tools and real-time dashboards give your business unmatched speed and transparency.
The RRD GO CreativeTM Edge
- One-stop hub for specialized skills, eliminating the need for multiple vendors
- Virtual online access to a broad spectrum of solutions
- Centralized, standardized processes, aligning skillsets with service needs
- Always-on service support resources with cultural/native language familiarity
- Optimal use of resources across functions reducing unnecessary overheads
Business Outcomes
Renewed focus on core competencies of knowledge workers by freeing them up from mundane daily tasks leads improves productivity and profitability. You can eliminate waste by breaking down silos, and generating new business opportunities by creating cross-department synergies.
Our standardized processes, a centralized model, and an intuitive, user-friendly, dashboard provides visibility into every stage of the workflow. You get a cost-effective, faster, more accurate output and above all else, a superior customer experience through an always-on support system.
The CATCH ecosystem
Optishore™, a global delivery network of more than 2000 professionals, leverages:
RRD METRICS
to provide an integrated one-view workflow and job tracking system
RRD DICTATE
for automated voice and video transcription using AI in a completely secure environment
RRD DECKORATE,
an automation tool to rapidly format PowerPoint presentations
RRD COLLAB
for communicating real time edits/feedback on creative projects, documents or presentations
An AI-based cognitive bot solution for immediate generation of Executive Bios, company profiles and financial reports
Client Success Stories & Testimonials
Smart Works Solutions / Productivity Solutions
On-demand Virtual Admins Accurately Process 500% More Document Volumes
January 28, 2022
Blogs
Outsourcing Questions, Answered
Al Freeman - September 19, 2023
External Support Services: A Strategic Ally to Law Firms – Part 1
Mike Raposa - July 14, 2020
Managing the Transition from Bricks to Clicks
Brian Troccoli - February 26, 2021
External Support Services: A Strategic Ally to Law Firms – Part 2
Mike Raposa - July 23, 2020
FAQs
What is a technology-led transformation model?
A technology-led transformation model for an organization implies a holistic model that considers all workflows and functions, removes legacy systems and silos, uses agile methods and strengthens processes that support interdependencies. Modern business transformation models now keep pace with the fast-evolving needs of customers and employees.
What are the challenges of nonstandard operations?
Many companies have core operations well under control until an accident or risk occurs, which may or may not be directly related to the core operations. Accidents might occur due to the people's presumption that a task/activity has been completed while it isn't. Other significant challenges facing non-standard operations could be quality issues and dissimilar processes with no standardization of procedures or service.
What are managed services?
Managed services are the practice of outsourcing the responsibility for maintaining and anticipating the need for a range of processes and functions, primarily for improved operations and reduced operational expenditures.
