UTILITIES
Elevate consumer experience with quicker turnaround, precise output, and omnichannel engagement
The rise of the prosumer and the emergence of newer channels of communication are resetting customer expectations of engagement within the utility industry. Utilities can address these expectations by providing personalized experiences, expediting query resolution, and offering omnichannel communication using digital, expert solutions delivered by an experienced transformation partner.
RRD GO Creative™ aligns the customer's journey with the utility's through its suite of cutting-edge business and marketing solutions. We automate both routine and non-routine tasks to reduce process complexity and deliver individualized content and design for all your business needs. Our smart work technologies, combined with custom creative solutions, optimize your consumer touchpoints for meaningful customer engagement. Get access to industry-leading utility services! Drop us a line now for a callback from our experts.
Service Portfolio
Operational Support Services
Managing business processes across industries through resilient operations
Brand and Customer Experiences
Transforming the utility from a customer service-centric to a customer experience-centric business
Intelligent Automation Services
Augmenting curated content by adding layers of interactivity, immersive experiences, and instructional design
Innovation-as-a-Service
Leveraging The_Loft@RRD to develop point solutions and support ecosystems
Customer Outcomes
Augment customer experience
Expedite query resolution – Average 24 hours turnaround for direct customer contacts
Perform accurate billing
Ensure secure, compliant processing of sensitive information
Provide on-demand management information insight
Perform automated updating of account details
Deliver personalized communication on the channel of the customer's choice
Explore
Stay ahead of the consumer expectations curve by delivering faster, personalized, on-demand services at scale with our automated utility solutions.
RRD Utility Services
Transform customer experience for the utility consumer of the future!
Expertspeak
“To ensure seamless, hassle-free solutions to customers, utilities need to transition from siloed solutions to enterprise-wide solutions. The easiest and most-effective way to do this is to partner with a customer operations expert with the technology, resources, and experience needed to future-proof business. RRD GO Creative™ Operational Support Services can elevate customer experience with faster turnaround, precise output, and omnichannel engagement.”
- Sejo George, Assistant Vice President - Operations
Client Success Stories & Testimonials
Smart Work Solutions / Operations Transformation / Utilities
515K contacts processed to improve business process efficiencies across eight verticals
Smart Work Solutions / Operations Transformation / Utilities
Utility ramps up to 72% correspondence volume coverage in 4 months by combining human expertise and automation
Blogs
How to Address Evolving Utility Customer Expectations using Digital Solutions
Sajeev Nair - November 16, 2022
How Can a Customer Operations Partner Help Utilities Stay Cost-competitive in a Price-regulated Market?
Aneesh Gopinathan Bay - November 23, 2022
How Intelligent Automation and AI can Help Utilities Achieve Scale
Jim Al - November 30, 2022
