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Building the law firm of the future
As a global outsourcing powerhouse, clients trust RRD’s proven leadership and commitment to innovation
Leading with AI expertise + innovation hubs
Powering client strategy into the future with leading-edge technology expertise
Future-proofing with unmatched operational flexibility
The future demands operational flexibility and technology prowess of a 24/7 operation
28
countries
30%
of
the
AM Law 50
24/7
operations
176
locations
14
RRD
sites
22
Client
sites with
RRD presence
5
RRD
creative
hubs
159
years
in
business
Innovation Partner To Law Firms
RRD is helping our clients build the future. With unmatched global reach and resources, our clients enjoy the strength of unstoppable expertise and experience, combined with a delivery model that bakes in our cross-continent commitment to continuous innovation, client service, and 24/7 operations that support many of the world’s most prestigious law firms.
Our holistic approach to navigating hybrid challenges, AI, talent and flexible operations are pivotal in helping our clients optimize today’s opportunities for a future that is smarter, faster and significantly more cost-effective.
Where You Can Find Us
The RRD offices, catering to our clients from across the globe, have domain experts working seamlessly with large client teams from these secure locations.
AI + Innovation Expertise On Demand
As competition ramps up, AI expertise and innovation capabilities are dividing the legal market into leaders and laggards, but many firms are not sure where to start. With RRD, law firms gain the advantage of instant AI expertise to jump into the leader position on this critical evolution in law firm operations.
The_Loft@RRD
Innovation-as-a-Service
The_Loft@RRD is a collaborative incubation hub where RRD experts deliver innovation-as-a-service to help law firms navigate the latest advances in technology.
- Document Mark-Up Tool
- Automated Transcription Tool
- Attorney Centered Ecosystem
- RRD Metrics Workflow System
CATCH
Welcome to RRD Catch!
Now you, as a law firm, can leverage our highly intelligent, intuitive and on-demand suite of services that will help you transform rapidly, and transform market disruptions into business opportunities. RRD CATCH has been specifically built to help make that happen.
We support 30% of the global 50 law firms. Get in touch with us for a consultation now!
Featured Article
Sink or Swim: The Evolving State of Law Firm Administrative Support
RR Donnelley Releases the Results of the 2024 State of the Industry Law Firm Administrative Support Survey
Reducing Cognitive Load and Enhancing Marketing Productivity with AI
Time to Think Big: What Law Firm Marketing and Business Development Teams Can Learn from the Fortune 500
How to build the law firm of the future
Upcoming Conferences & Speaking Events
COO & CFO Forum
New
York, NY
Date: 22 - 23
October 2024
Venue
- Nasdaq MarketSite
Client Success Stories & Testimonials
On-demand Virtual Admins Accurately Process 500% More Document Volume
Meet Our Team
Mike Raposa
Senior Vice President, North America
Mike is an innovative senior executive with over 20 years of experience leading high-performing teams within the BPO industry.
Joel Wirchin
Client Strategist
Joel Wirchin leads client strategy for RR Donnelley Go Creative, the legal division of renowned global outsourcing provider, RR Donnelley, delivering blue chip global outsourcing, brand strategy and marketing talent for many of the world’s most prestigious law firms.
Kathleen Volpe
Managing Director
Kathy Volpe, Managing Director of RR Donnelley, is a recognized business operations innovator and a highly regarded support services industry leader. Her decades of experience has been spent collaborating and assisting AM Law 100 transform and streamline their operations in alignment with their strategic initiatives.
Al Freeman
Vice President
As a legal subject matter expert and thought leader, Al Freeman brings over 18 years of experience working with law firms.
Heather McMahon
Director of Legal Operations
Heather joined the RR Donnelley team in March 2016 and currently serves as the Director of Legal Operations, overseeing all operations for RR Donnelley’s North American legal engagements, including oversight of the firm's Phoenix, AZ, Center of Excellence.
Omar Delgado
Vice President, Strategic Accounts - North America
Omar joined the RR Donnelley team in December 2015 and currently serves as Vice President of Strategic Accounts, where he leads the strategic growth and development for some of the platform’s largest legal engagements.
In a time of unprecedented change, #wearethefuture. Get in touch with us for a consultation now!
Security Matters
ISO 27001 Framework
The International Organization for Standardization (ISO) 27001 is both a framework and a certification for an organization’s information security program. The ISO 27001 assesses an organization’s policies, procedures and controls across 11 domains. RRD has adopted the ISO 27001 framework for our information security program, and has obtained ISO 27001 certification for 12 select locations.
Environmental, Health, and Safety (EHS)
We have a comprehensive management system that enables us to effectively control our EHS impact worldwide leveraging a model consistent with well-accepted international management standards such as ISO.
Physical Security
RRD employs industry-standard measures and processes for detecting and responding to inappropriate attempts to breach our systems and premises. We perform regimented checks to ensure that the information security program is operating in a manner that prevents unauthorized access to (or use of) data.
Work From Home (WFH)
A meticulous business continuity plan focused on cyber resilience ensures that employees stay updated on all security measures through frequent communications and learning. We have prioritized scalable IT infrastructure, VPN access, and other solutions that proved robust and successful during the lockdown so we can continue to offer uninterrupted service to clients.
The world is changing. Trust the innovation partners at RRD. Get started! Contact us now!
